Refund policy

Most of what we make is custom, personalized, or made to order, so our return policy depends on the type of item.

 

Custom & personalized items — final sale

Engraved signs, tumblers, plates, cake toppers, door hangers, and anything personalized with a name, date, or design are made to order specifically for you. Because of this, these items are final sale — we're unable to offer returns, exchanges, or refunds on them. We carefully quality-check every piece before it ships so it arrives exactly as ordered.

 

Ready-made items — 30-day returns

Non-personalized, ready-made items (such as apparel and blank stock items) can be returned within 30 days of delivery. To be eligible, the item must be unworn or unused, in its original condition and packaging, with any tags attached, and accompanied by your receipt or proof of purchase. Sale items and gift cards are not eligible for return.

 

How to start a return

Email us at orders@holmerheritageco.com and we'll walk you through it. Approved returns are sent to: Holmer Heritage Co, PO Box 936, Petal, MS 39465. Items sent back without first requesting a return can't be accepted.

 

Problems with your order

Please inspect your order as soon as it arrives and reach out right away at orders@holmerheritageco.com if anything isn't right.

 

Refunds

Once we receive and inspect an eligible return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. If more than 15 business days have passed since approval, email us at orders@holmerheritageco.com.

 

Exchanges

The fastest way to get what you want is to return an eligible item and place a new order once the return is accepted.